Shipping policy

Shipping Methods

We use DHL Express for all international shipments to ensure fast and reliable delivery. All orders are processed and shipped within 1-2 business days.

Shipping Destinations

We ship to the following European countries and regions via DHL:
Finland、Sweden、Norway、Iceland、Denmark、Latvia、Lithuania、Belarus、Russia、Ukraine、Moldova、Poland、Czech Republic、Slovakia、Hungary、Germany、Austria、Switzerland、Liechtenstein、United Kingdom、Ireland、Netherlands、Belgium、Luxembourg、France、Monaco、Romania、Bulgaria、Serbia、North Macedonia、Albania、Greece、Slovenia、Croatia、Bosnia and Herzegovina、Italy、Vatican City、San Marino、Malta、Spain、Portugal、Andorra

Delivery Timeframes

  • Order processing time: 1-2 business days (excluding weekends and holidays)
  • International transit time: Average 5-7 business days (from shipment date)
  • Total delivery time: Typically 7-10 days to most European destinations

Please note: The above timeframes are estimates only. Actual delivery may vary due to customs inspections, holidays, weather conditions, or other factors beyond our control.

Shipping Costs

Our shipping rates are calculated based on order weight and destination:

  • Orders over €150: Free shipping
  • Standard shipping: €15.99 (for most European countries)
  • Additional charges may apply for remote areas

Customs Duties and Taxes

All orders shipped to European countries may be subject to import duties, taxes, and other fees. These charges are the responsibility of the recipient and are not included in the product or shipping costs. DHL typically pays these fees on your behalf and will invoice you for the amount due. The exact amount varies depending on your country's regulations.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your DHL tracking number. You can use this tracking number to monitor your package status on the DHL website.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will work with DHL to investigate and resolve the issue. Please note:

  • Accurate address information must be provided at the time of ordering
  • Claims must be filed within 30 days of shipment
  • Documentation may be required to assist with the investigation

Failed Delivery Attempts

If a package cannot be delivered due to incorrect address, failed recipient contact, or unpaid customs fees, DHL will attempt to contact the recipient. If delivery cannot be completed after multiple attempts, the package will be returned to us. In such cases, we will refund the order minus actual shipping costs incurred.

Contact Us

For any shipping-related questions, please contact our customer service team:

  • Email: admin@gewinner-tattoo.com
  • Business hours: Monday-Friday 9:00-18:00 (CET)
  • Typical response time: Within 24 hours

Note: This shipping policy may be adjusted due to changes in DHL services or special circumstances. Please refer to our website announcements for the most updated policy.